kW
kobus W
1 reviews | Active since Jul 2011
04 Feb 2025, 10:44
Pathetic service Vodacom
Hi,
And still my home internet contract is not cancelled. This after i have been contacted by the cancellation department and informed i would receive a credit.
Ram picked up the router and now i have been double charged...
Spoke to Shereen this morning who is not able to assist and get this resolved today, so I will be reversing the debit order again today.
Then I am just waiting feedback from my attorney and I will proceed with action.
Surely my credit score is getting a hit due to Vodacom's incompetence.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
04 Feb 2025, 12:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2025, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
kW
kobus W's updateReviewer Update
04 Feb 2025, 12:16Like you say each time, then i wait and wait and nothing happens.
I am over this incompetence.
I am over this incompetence.
kW
kobus W's update04 Feb 2025, 12:16
Reviewer Update
Like you say each time, then i wait and wait and nothing happens.
I am over this incompetence.
I am over this incompetence.
