kW
kobus W

1 reviews | Active since Jul 2011

04 Feb 2025, 10:44

Pathetic service Vodacom

Hi,

And still my home internet contract is not cancelled. This after i have been contacted by the cancellation department and informed i would receive a credit.

Ram picked up the router and now i have been double charged...

Spoke to Shereen this morning who is not able to assist and get this resolved today, so I will be reversing the debit order again today.

Then I am just waiting feedback from my attorney and I will proceed with action.

Surely my credit score is getting a hit due to Vodacom's incompetence.

0
Replies (2)
Vodacom
Vodacom's reply04 Feb 2025, 12:10
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
kW
kobus W's update04 Feb 2025, 12:16
Reviewer Update
Like you say each time, then i wait and wait and nothing happens.

I am over this incompetence.