PATHETIC SERVICE : VODACOM

I'm very frustrated and disappointed with the service I received from vodacom. My cellphone contract ended on 22 August. Since June I've made numerous contacts to the call centre to try and cancel my contract, each time I get an sms notification saying once the contract is terminated I'll get an email. Their contact centre agents are only interested in selling me their offers but not willing to assist me with the cancelation. SUPER FRUSTRATING.

No email has come through confirming my cancelation. To date I still get statements from vodacom for airtime that I do not use and have indicated that they terminate my contract.

CAN MY CONTRACT BE TERMINATED. I CAN'T BE HELD LIABLE FOR SOMEONE'S MISTAKE.

WILLING TO ALSO LISTEN TO THE VOICE RECORDINGS.

VODACOM PLEASE CANCEL MY CONTRACT WITH IMMEDIATE EFFECT AND REVERSE THE BILLING THAT I DIDN'T AURTHORISE.