1 reviews | Active since Jun 2016

03 Jun 2016, 15:25

PATHETIC SERVICE VODACOM!!!!!!!!!!

<p>We have a portable wifi router with vodacom on contract.. Pay every month on time.. This month.. paying on the 29th.. As usually... The next day vodacom claimed the system "hard locked" the sim because the payment was not SEEN!!!!! IT WAS NOT EVEN THE NEXT MONTH YET..... IT WAS THE SAME MONTH SAME DATE LIKE EVERY MONTH... SO ... they unlocked the sim.. And 4 days later it still does not work. Phoned more times than needed and every time the operater cant assist.. Today the operater without even asking security questions without asking a id number.. just told us the accound (that is paid every month) is handed over.. She cant assist... WOW THANK YOU VODACOM. FOR ALL THE YEARS THAT WE SPEND BEING LOYAL TO YOU... ***** YOU!!! THANKS FOR YOUR NOT PRESENT TECNICAL SUPPORT ECT. GREAT KNOWING YOU.</p>

0
Replies (1)
Vodacom
Vodacom's reply04 Jun 2016, 06:06
Official

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback.

Regards

Vodacom Social Media Team