Pathetic service Vodacom 4U Eastgate and Customer Service

<p>On 31.03.2016, I went to Vodacom4U (Eastgate) to downgrade my contract from Red Advantage package to Choose Smart S package. I completed and signed all the necessary documentation and was advised that the downgrade would be implemented immediately and active on 01.04.2016. I was satisfied that this would be done. I was then given a new phone (IPhone6). I did not check my bank statements to verify that Vodacom was deducting the downgraded amount from my account at the end of April and end of May 2016.</p> <p>Since then:</p> <p>On 17.05.2016, I was advised by SMS that the downgraded contract would be activated on 01.06.2016.</p> <p>This raises the following:</p> <p>1. I want a refund being the difference of the two contacts /month (Red Advantage and U Choose S package) for the month for April and May 2016.<br />2. Jason from your Customer Care advised on 17.03.2016 that if the contract was not implemented within 5 days, this contact becomes null & void. If this contract is now only being implemented on 01.06.2016, then either a Vodacom staff member **********ly signed a new contract (purporting to be me) or your staff are ignoring and contravening your policies.<br />3. On 30.05.2016, my Red Advantage contract was terminated prematurely (instead of on 31.05.2016) with the result that on 31.05.2106, I had no data or airtime credits available. I use this phone for business and was severely prejudiced. On 01.06.2016, the new u Choose Smart S contract was activated.<br />4. I had 2 SIM cards with the same number for my phone and IPad. On 01.06.2016, my IPad was not connected. Upon enquiry with Vodacom, I was told that I had called telephonically and cancelled this SIM card for my IPad. (if this is the case, could I please request this recording? As all calls are recorded? Correct?) This is an outright lie and I resent and object strongly to your staffs’ misrepresentations and attempts to pass the blame for your staffs actions, incompetence and mistakes to me. I asked that the IPad SIM be re-activated but was told that this was impossible and that I would have to go in to a Vodacom branch to make a new application to re-activate this SIM. This is a huge inconvenience and I cannot understand why I have to be put out, inconvenienced, take time away from my business to come and apply for an error made by your staff to be rectified.</p> <p>5. On top of that I was given a phone that has a problem and its constantly with out Service.</p> <p> </p> <p>The following action needs to be attended to:</p> <p><br />1. I insist on immediate action to credit my account in full</p> <p>2. Re-activate my IPad SIM</p> <p>3. A written apology from Vodacom</p> <p>4. Vodacom to collect the handset to inspect why it is not working as it should (at Vodacoms cost).</p> <p> </p>