1 reviews | Active since Jan 2019
Pathetic service Vodacom!!!
Vodacom
I have no choice but to post this in the hope that we will get some sort of reaction from you.
My mother who is an existing Vodacom client changed to another Vodacom contract in Nov'18 and found out that a new handset was issued to another person under her own name in Durban, in other words someone else got a new phone and is spending money and my mom is paying for it. It was reported to your ***** Department, but no reply of any sort has been received from you. Monthly installments are being deducted **********ly from her account.
Please reply to this message so I can send her details through to you to be sorted out.
This is UNACCEPTABLE and PATHETIC service (which you can't even call it) from Vodacom.
Awaiting your reply
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team