Pathetic Service VODACOM!!!!

I am a very furious customer and sad to say that we have received some bad customer service at vodacom repair center store in Canal walk. My fiance recently opened up a cell phone contract with vodacom 3 months ago. and since he is a customer coming from a different service provider and expected to get much better service from Vodacom, this is PATHETIC. His Sony xperia XZ premium phone screen went completely blank, was not able to switch on again. The cellphone was booked in for repairs on the 8 October under Job number ********** 7. We were told afterwards that it went into the advance repair center and they declared the phone was beyond economic repair due to it being liquid damaged. Head office was contacted with a complaint and explaining the situation They then decided to help by booking the phone again into repairs under job Number: ********** 3 once again we got the same feedback stating its beyond economical repair. A Samsung galaxy alpha was given as a Loan phone which is absoultely not worth paying R608 per month especially on a phone that was not the original phone taken out on the same contract. This is extremely rediculous as firstly The Xperia XZ premium phone is an IP68 rated device, making it dust proof and water resistant for up to 1.5 meters and 30 minutes under water . Secondly the phone was not dunked in water only water drops and sprinkles was used to clean the phone. Even though liquad damage does not fall under the warranty of the phone, We will not accept this kind of service since the phone was SOLD UNDER FALSE ADVERTISING even if there was no insurance. Does this really mean my fiance has to pay R608 on a samsung galaxy alpha for 24 months which wasnt even the original phone he took out on the contract? The Xperia device is only 3 months old!!!. VODACOM THIS IS UNACCEPTABLE SERVICE. Please be advised I would like an exchanged unit, and if no proper assistance will be given. We will contact consumer protection and legal advisors in order to assist us with this matter. Clearly there was some kind of fault with this specific device!! This phone has been advertised on all platforms as a water resistent IP68 RATED DEVICE

Also find the below link to Sony forums of complaints regarding the XZ PREMIUM:

https://talk.sonymobile.com/t5/Xperia-XZ-Premium/XZ-premium-is-no*****erproof/td-p/ **********