KN
Ketan N

1 reviews | Active since Dec 2021

07 Dec 2021, 08:20

Pathetic service vodacom

Vodacom keeps changing my monthly debit amounts.

Last year I was charged for a service that I never subscribed too, I complained over multiple emails and phone calls until eventually someone helped after a few months.

I was also given a number for my new contract linked to someone else, receiving debt collection threats, messages and phonecalls. Then I was instructed that they cannot help me to change my number. After alot of complaints I finally managed to change the number but I had to pay a fee as if it was my problem.

Vodacom also incorrect calculates the use of data. I have used multiple data assessing applications and vodacom always provides less data than stated, never adding up to the amount purchased.

This is **********.

Pathetic service, I will make sure to use a new service provider.

0
Replies (1)
Vodacom
Vodacom's reply07 Dec 2021, 08:45
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team