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Adishkar R

1 reviews | Active since Nov 2022

04 Nov 2022, 09:52

Pathetic Service - Vodacom

SHAME ON YOU VODACOM!! Service received from Vodacom is absolute PUTRID!!

My first experience with Vodacom was getting LET Internet, this was 3x Business internet packages for 3 different locations, the application started on date 1st June 2022, however it took Vodacom a whole month to finally deliver the product which I received on the 30th of June 2022.

Now with my second attempt in getting VoIP Telephones from them for 3x different locations, I started again the request/application on date 26 August 2022, with requests and follows ups almost every day I finally received the telephone 2 MONTHS LATER!!! on the 20th off October 2022, after receiving the telephones, at all 3x locations, the telephones were received with ought a power cable/adaptor to connect and get the device switched on!! After further enquires to this we received the power cable.. NOW YET AGAIN !! these VoIP Telephones I purchased is not Operational because Vodacom and their *********** staff fail to activate and configure the lines... from date 20 October 2022 they failed to get a simple task done!!

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Replies (1)
Vodacom
Vodacom's reply04 Nov 2022, 10:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team