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annelie J

1 reviews | Active since Jul 2016

22 Jul 2016, 13:21

PATHETIC SERVICE- VODA SHOP WESTGATE

<p>I have had the worst possible experience with Vodashop Westgate.<br />I went into the branch on the 13th of May to upgrade my account to uChoose Flexi 200.<br />Since then, I have not received any data despite being billed for this.<br />I have called and visited the branch several times with no response despite promises to assist.<br />On 14 July, Vodashop Westgate logged a call to investigate Ref: 1- ********** 6642, since then I have received no response.<br />No one has called me back and in the meantime I have racked up a bill to purchase data.<br />This is the reason why clients of Vodacom are leaving the network, I will soon be switching to Cell C.<br />My account no: ********** 0-5<br />ID no: 64100****4085<br />Cellphone no: ********** </p>

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2016, 04:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team