Pathetic service. Useless organisation

<p>Firstly i would like to state that vodacom/pathetic has the most useless system in place when you contact there call centre the personal either cant assist you and need to transfer you to a diff department or they keep you in hold forever or just drop your call.no can ever assist with anything. I had a contract with vodacom for R850pm roughly. For the past two years. In april vodacom contacted me and offered me contract for R179 pm with i took. I confirmed that my previous contract ended and that i woul only be charged on the R179 pm contract which they confirmed. Now I have been debited the R850pm roughly amount since april. I contacted vodacom on the 2nd june and after a long discussion the call centre agent confirmed that vodacom made a mistake and the I should be refunded for two months worth of debit order of roughly R850 x 2. But stated this could only be done after the 3rd of he month as they need bank statements. Now today ive been phoning and been transfered from deprtment to department. Calls being dropped or just left on hold forever. The ref i was given on the 2nd june where the call centre agent confirmed everything is ********** . Someone better contact me and rectify there mistake today as this is the worst service I have ever received from any organisation. Pathetic if you ask me. Useless .....</p>