PATHETIC SERVICE! USELESS CUSTOMER CARE!

<p>I was being charged 14000 on a bill from vodacom saying i had my roaming on when i was overseas in January, I have lodged my first enquiry, and the consultant called me few weeks later, telling me if I would like to negotiate on a discount rate, I told him to send me the bill and i want to see what i was charged. I have received nothing and heard nothing from the consultant again, and nothing followed, but with an account with arrear! I lodged another two enquiry and in April and May, NO ONE called me until today! Today my phone has been suspended, and the I called the customer care, they told me to settle the account and then solve the dispute with them. WHO ON THIS EARTH would pay a service provider like this first, and then solve the matter with them? They dont even follow up on the existing issues! i had this number since 1996, i NEVER had any unpaid account with them! They are so disappointing! SO PATHETIC!</p>