Pathetic service - Useless Contact center and a waste of time

Absolutely worst service from South Africa’s supposed best network. For a big company they provide no help over the phone. I cancelled my fibre line in March and 1 calendar month ended 30/04 but the line was not released. The new tenant of that apartment contacted me to say she can’t put in a new line some vodacom did not release the line. I call vodacom around 16:25 and spoke to Khathu who said the ticket for the release was not logged with the ticket of the cancellation but she logged it now. I asked to speak to a manager to escalate it as this was supposed to have been done when the line was cancelled. I was put on hold and then told that the manager Sheila will call me back today sometime before 19:30

I waited until 19:00 and no call so i decided to call knowing that i probably won’t get a call from Khathu or Sheila. I called again and spoke to Amanda who told me it will take 24 hours for the ticket to be assigned and then the ticket can be escalated, I once again asked to speak to manager as this was a mess up on vodacoms side and I needed the issue fixed. I was put on hold again and then told that Devey the manger will escalate the ticket but cannot take my call and I was also told I can’t get a time frame to even let the new tenant know more or less when she can get the new fibre line activated with her provider. The supposed escalation does not speed anything up, I asked if I have to just wait 24 hours for the ticket to be assigned and then another 48 hours for the like to be released and Amanda just said, yes. What’s the point of escalating a matter if it doesn’t speed up a process.

I will never recommend vodacom to anyone as their service is pathetic. I’ve switched to a smaller company for fibre and so far the service is far greater and faster.