PATHETIC SERVICE - UPGRADE

Monday 13th November 2017 i did an upgrade. i had also requested for a nano sim card to be sent with the phone as i had a micro sim card. i called back on the 15th November 2017 to find out if my sim card was sent with my phone and the lady said that she was sure it was sent as she sees online that it was requested for. my phone arrived on the 20th November (6th day after doing the upgrade) without a sim card. spoke to a manager who apologized profusely and assured me that the sim card will be sent on the Wednesday 22nd November 2017. now i had a new phone but no sim card, so i could not use my phone(how depressing)! 22nd November 2017 passed and i did not recieve my sim card, 23rd November2017 i called Ram couriers at 8:40 to find out about my package (sim card) as i did not receive a message stating my parcel has left for delivery to me. they assured me i would get the package before 11 that morning. i received the package around 11h30, called Vodacom to do the sim swop and apparently the sim swop was done on the 21st!

how could they have done the sim swop when they did not have the sim card number???

the lady then told me that i would have to wait a further 24 hours for them to sort their(Vodacom) messups!

i am not happy! i have been a Vodacom client for ages and i am really considering cancelling my contract due to their POOR POOR service!

2 WEEK TO DO AN UPGRADE is RIDICULOUS!!!