Pathetic service/ unauthorized debits/ day light *******

Absolutely pathetic Trying to debit an account via an Unauthorized debit order of 2250 on one date then another amount one week later This has not been approved by client The outstanding amount is 1305.00 No one knows where this is coming from Advisor says I can request a refund if I am debited after making payment Vodacom is committing ***** by trying to debit an account where a debit order mandate was not approved. Holding on a call for over 1 hour to have this resolved and nothing. If I get debited and it bounces is vodacom going to pay the bank charges Very quick to hand over clients but not remove unauthorized debit orders for outrageous amounts. Vodacom is the worst provider to deal with and their explanations as to why makes zero sense when the balances dont add up