JM
Jabulani M
1 reviews | Active since Feb 2022
21 Feb 2022, 16:20
Pathetic service to VIP client
Vodacom has to be the company with the worst customer service in history. I am a Business VIP client for the last 15 years and have multiple contracts with them. I was over charged for 2 years on one contract and it was logged and investigated and they owed me a total of R13464. I have been asking them for last 4 months to credit my Vodacom account and they refuse to assist but acknowledge they owe me money. I have since decided to let all my VIP contracts expire and I will cancel them and move to another provider. Nothing special about being a VIP client
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
22 Feb 2022, 07:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Feb 2022, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team