DN
Doron N
1 reviews | Active since Aug 2010
04 Mar 2019, 09:00
Pathetic service to resolve issues from Vodacom Business
On my business contract received 2 new phones for 2 voice based contracts. Since the inception of the contract, we have not been able to send SMS's from the new devices on the new contracts. Despite numerous calls to Vodacom to resolve, the issue is still not resolved after more than a week. Our business requires SMS to send water and electricity tokens to tenants. We were told this was due to the contract migration and would take a day or two to resolve. It is now way longer than that.
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Replies (2)
Vodacom's replyOfficial
04 Mar 2019, 10:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2019, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Mar 2019, 13:26Dear Doron,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Your cell phone account is managed by Vodacom Business. They are best equipped to assist you. Please send your email to them on *** or alternatively you may contact them on *** (free of charge from a Vodacom cellphone).
Regards,Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Your cell phone account is managed by Vodacom Business. They are best equipped to assist you. Please send your email to them on *** or alternatively you may contact them on *** (free of charge from a Vodacom cellphone).
Regards,Vodacom Consumer Website Team
Vodacom's reply05 Mar 2019, 13:26
Official
Dear Doron,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Your cell phone account is managed by Vodacom Business. They are best equipped to assist you. Please send your email to them on *** or alternatively you may contact them on *** (free of charge from a Vodacom cellphone).
Regards,Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Your cell phone account is managed by Vodacom Business. They are best equipped to assist you. Please send your email to them on *** or alternatively you may contact them on *** (free of charge from a Vodacom cellphone).
Regards,Vodacom Consumer Website Team