1 reviews | Active since Jul 2012
Pathetic service to loyal customer
I am on a 100/100 line paying R1199, contract expired in April 2022 already, so month to month now. On facebook there was adverti*****t for 200/200 at a price of R899. My colleage was phoned by customer care, and they approved his “upgrade” to R899 for 200/200. When i phone ***, the said, no sorry sir that is for new customers. Okay i then asked to migrate my 100/100 to 200/200 as the costs is the exact same R1199, why pay R1199 for 100/100 where i can get double for same price. Request was on 07/07/2022, on the 08/07/2022 advisor phoned and said migration done, speed is corrected. Guess what, no change at all. Only to discover after calling *** this only happens on 1st of every month, but heck there is no price difference, you already ***** sonce my contract expired, no one calle me to tell me i can upgrade my fibre, no no, lets ***** from the loyal customers, they wont know. That is pathetic, you are absolutely doing **** for your loyal customers vodacom. Same with your promotions. Where a new customer pays R899 for 200/200. But damn with our loyal customers, let them pay more. Lets be like goverment, ******* and *****. You just know how to dissapoint. And shame on the pathetic advisor telling me my migration speed is corrected, lying to me. I should have just cancelled everything and move to a better service provider, looking after customers rather than their bank account. Service request nr: SR***.
