CS
Caroline S
1 reviews | Active since Dec 2020
01 Dec 2020, 19:54
Pathetic service to cancel a contract
I have tried to cancel my data contract that is due for upgrade but it never gets cancelled. I have spent a lot of my own airtime each time phoning cancellations and everytime I think it has been sorted out I just get an invoice for the next month. I am tired of dealing with this.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Dec 2020, 07:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2020, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CS
Caroline S's updateReviewer Update
03 Dec 2020, 17:22Thank you. I really appreciate it. I have been advised that it has finally been cancelled.
CS
Caroline S's update03 Dec 2020, 17:22
Reviewer Update
Thank you. I really appreciate it. I have been advised that it has finally been cancelled.