Pathetic service to activate fibre line at vodacom

I am waiting for 3 months for Vodacom to activate my fibre line. My modem has been installed and all I need is Vodacom to activate the line on their side. I have made numerous calls to Vodacom and I get the same reply that they will escalate the issue and it should be live in a few hours. However few hours have turned into 3 months of waiting. Pathetic service from vodacom. I am still waiting for a follow up from my call 48 hours ago.