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hS
hester S

1 reviews | Active since Sept 2011

04 Jul 2023, 16:57

Pathetic service to a loyal customers of 25 years - YOUR MISTAKE

Senior manager or a person with the ability to provide me with answers to contact me

I have had an account incorrectly handed over to debt review , subsequently contract settlements have been raised - Collection agents have been instructed to get R60 000 rand from me . All in the span of the last week . I never asked to be have this account under debt review , i never asked for my settlements to be raised ,

I infact have been diligently paying off arrears with VVM in order to get my account back in order - and remain an active an loyal customer .

Your IVR system , because of the settlements and the cancellations on my contracts make it almost impossible to make contact with you - as they do not recognize my number

I need somebody to urgently contact me , I have been a customer for more than 25 years and this is the type of treatment I get . My number is in jeopardy of being re-allocated and this is not acceptable in the least

My account number is I*** - ***

0
Replies (5)
Vodacom
Vodacom's reply05 Jul 2023, 07:43
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
hS
hester S's update05 Jul 2023, 11:37
Reviewer Update
When will my lines be opened?
hS
hester S's update05 Jul 2023, 11:44
Reviewer Update
Phoned VVM - They Confirmed that my file has been sent back to Vodacom because the arrears have been paid up
hS
hester S's update05 Jul 2023, 11:47
Reviewer Update
Your response indicate that VVM has by account - and that i should contact them - yet when i contact them the confirm that my account was referred back to Vodacom - Can somebody (and i really do not care who ) open my lines and then decide where my account should reside -
hS
hester S's update05 Jul 2023, 13:31
Reviewer Update
Your response is in not sufficient, the matter has not been resolved however again passed on to one of your third parties, who when they are contacted refer me back to you . Your oversight or the fact that you did not action the retraction 4 months ago I have proven that you have been notified, and then decided to act on impulse now is causing allot of dissatisfaction and you just do not care. I did not elect to put this account under debt review - You acted on impulse about a week ago, since cancelled my contracts and sent collection agencies to my door to collect the settlement amounts - Now you claim the matter is resolved however it is not as i still do not have my lines active . Your processes are not customer friendly and your service delivery is one if not the worst in the world .