PATHETIC SERVICE TO A LOYAL CUSTOMER

I app**** for a contract with Vodacom for fibre and was issued with a router and ****le temporarily until they install the fibre. I thought "How Cool" however, it has never worked so I sit without any data for about a week because I cancelled my previous contact. I regret the decision to cancel my previous contract with Telkom's due to their bad service because in my opinion now Telkom's service was excellent if you compare it to Vodacom. I have been contacting Vodacom daily trying to sort out the problem and all I get is empty promises of them going to sort it out and call me. I have been a customer with Vodacom for over 20 years and have been tolerating their nonsense. I don't know why when there are so many other options.