Pathetic service - they don't even deserve 1 star...

This is my second review on Vodacom's HORRIFIC, NON-EXISTENT customer service!

We upgraded 4 company contracts through Vodacom 4U Fourways Mall on the 24th of July 2018 - Vodacom 4 U Fourways decided to ignore everything that we had in writing and upgraded us to whatever packages they felt like.

After I figured out that the packages were completely opposite to what we had chosen (after I called Vodacom Business with a query) I brought it to the person's attention that assisted us with the upgrades at the Vodacom 4U Fourways store. On the 14th of August 2018, I spoke to the person verbally, I sent him an e-mail confirming what we had discussed and asked that he assist in sorting out his mess (on the same day 14 August 2018), to which he answered he will get back to me, in total I sent 5 e-mails to him with no further response on the matter, I emailed his manager twice and got absolutely NO response at all.. not even an apology

I contacted Vodacom Business to get an account manager involved, this was done on the 23rd of August 2018. The account manager advised that we would need to do an upgrade reversal and he has been backwards and forwards with Vodacom 4U Fourways as well as Vodacom themselves since the 23rd of August 2018 to get this sorted out. I have followed up numerous times since the 23rd of August 2018 regarding this matter and today I finally get this response from Vodacom:

"Kindly be advised that we can only process upgrade reversal if it was processed within 30 days."

The 14th of August 2018 when the matter was brought to Vodacom's attention is only 21 days after the upgrade was done?! The account manager got involved with the store and Vodacom on the 23rd of August 2018, which was on the 30th day after the upgrade was done?!

It took Vodacom 86 days after the issue was first raised to tell me that "they can only process upgrade reversal if it was processed within 30 days."

This is an utterly disgusting response by Vodacom considering all the effort put in by myself and my company to get this issue rectified!

If you are thinking of opening a business/corporate account with Vodacom - go elsewhere!