Pathetic service still continues
Billing issues still not resolved ... despite 3 weeks going. Nelly is now assisting me reference number ***. This is how sad service levels are at Vodacom. They take your money with blinking but weeks will ago and deadlines missed should you query your bill.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
20 Dec 2019, 14:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply20 Dec 2019, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
's updateReviewer Update
20 Dec 2019, 18:38Dear Vodacom
“Kindly be advised that a consultant will make contact with you in due course to assist with your query.“
You say someone will contact me but nobody does. Do you understand what making contact means ?
I hope this time someone has the acumen to explain to me what is going on. Instead of sending me an sms saying that the matter is resolved.
“Kindly be advised that a consultant will make contact with you in due course to assist with your query.“
You say someone will contact me but nobody does. Do you understand what making contact means ?
I hope this time someone has the acumen to explain to me what is going on. Instead of sending me an sms saying that the matter is resolved.
's update20 Dec 2019, 18:38
Reviewer Update
Dear Vodacom
“Kindly be advised that a consultant will make contact with you in due course to assist with your query.“
You say someone will contact me but nobody does. Do you understand what making contact means ?
I hope this time someone has the acumen to explain to me what is going on. Instead of sending me an sms saying that the matter is resolved.
“Kindly be advised that a consultant will make contact with you in due course to assist with your query.“
You say someone will contact me but nobody does. Do you understand what making contact means ?
I hope this time someone has the acumen to explain to me what is going on. Instead of sending me an sms saying that the matter is resolved.
's updateReviewer Update
25 Dec 2019, 18:28Still no feedback ... how pathetic is this !
's update25 Dec 2019, 18:28
Reviewer Update
Still no feedback ... how pathetic is this !
's updateReviewer Update
27 Dec 2019, 15:53As predicted nobody has called me.
I still haven’t gotten any answers.
I was on hold today for more than an hour to be told that the Supervisor is busy and will call me back ... lies as usual. The whole world must read this and know that Vodacom *****s your money.
I still haven’t gotten any answers.
I was on hold today for more than an hour to be told that the Supervisor is busy and will call me back ... lies as usual. The whole world must read this and know that Vodacom *****s your money.
's update27 Dec 2019, 15:53
Reviewer Update
As predicted nobody has called me.
I still haven’t gotten any answers.
I was on hold today for more than an hour to be told that the Supervisor is busy and will call me back ... lies as usual. The whole world must read this and know that Vodacom *****s your money.
I still haven’t gotten any answers.
I was on hold today for more than an hour to be told that the Supervisor is busy and will call me back ... lies as usual. The whole world must read this and know that Vodacom *****s your money.
's updateReviewer Update
29 Dec 2019, 14:41This is how Vodacom replies
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that a credit has been processed which will reflect on your new Statement for January 2020. Regards Consumer Website Team
Private Reply
Here’s my questions seeing that they don’t have the decency to call me:
How am I supposed to know they processed a credit ... will Santa come come down the chimney and tell me ?
Who decided to change my debit order ?
What about the other months ?
Why is this credit not in my bank account and in their Vodacom account. What right do they have to alter my debit order ... no reasons are given.
I want a valid explanation for this ***** service!!!!!
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that a credit has been processed which will reflect on your new Statement for January 2020. Regards Consumer Website Team
Private Reply
Here’s my questions seeing that they don’t have the decency to call me:
How am I supposed to know they processed a credit ... will Santa come come down the chimney and tell me ?
Who decided to change my debit order ?
What about the other months ?
Why is this credit not in my bank account and in their Vodacom account. What right do they have to alter my debit order ... no reasons are given.
I want a valid explanation for this ***** service!!!!!
's update29 Dec 2019, 14:41
Reviewer Update
This is how Vodacom replies
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that a credit has been processed which will reflect on your new Statement for January 2020. Regards Consumer Website Team
Private Reply
Here’s my questions seeing that they don’t have the decency to call me:
How am I supposed to know they processed a credit ... will Santa come come down the chimney and tell me ?
Who decided to change my debit order ?
What about the other months ?
Why is this credit not in my bank account and in their Vodacom account. What right do they have to alter my debit order ... no reasons are given.
I want a valid explanation for this ***** service!!!!!
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that a credit has been processed which will reflect on your new Statement for January 2020. Regards Consumer Website Team
Private Reply
Here’s my questions seeing that they don’t have the decency to call me:
How am I supposed to know they processed a credit ... will Santa come come down the chimney and tell me ?
Who decided to change my debit order ?
What about the other months ?
Why is this credit not in my bank account and in their Vodacom account. What right do they have to alter my debit order ... no reasons are given.
I want a valid explanation for this ***** service!!!!!