Pathetic Service & Staff

On 24 November 2017, I signed-up for the Black Friday deal online. An agent phoned me three days later confirming the order. On 06 December 2017, I phoned the online department inquiring my order and was told by Lungi that the order will be delivered by the next day. I informed her that I would not be available at the delivery address on that day. She asked me to hold on then ended the call. Two days later, I inquired with the courier company Ram and was told that the delivery failed as I was not at the delivery address. They said that they tried to contact me but there was no answer. The number that they were given by Vodacom was for my data router and not my cell phone. I gave them my cell number and was told that someone would contact me the same day. Weeks went by and numerous inquiries were ignored by Vodacom. I even contacted Mr Lennon Samduth @ Jabba Mobile and still no feedback. The service is pathetic. I currently have three contracts which will be cancelled soon. I've been a customer since 1998 (20years) and will no longer support this service provider. All they want is their money. They don't attend to queries, you cant call their departments, they say they'll call back but it never happens. They messed up but now refuse to fix their problems. *********** staff. *********** service!!!