Pathetic Service Service from Vodacom

On the 5 January 2023 I contacted Vodacom Business to upgrade my contact.I was assisted by Kaitlyn Singh I found a deal online which I wanted I was told that she needed to obtain a deal code from back office in order to proceed. I have been waiting since the 5 January 2022 for this to happen.Everytime I request feedback I get the the same answer STILL WAITING FOR BACKOFFICE TO SUPPLY A DEAL CODE.On the 13 January 2023 I was contacted by Felicia Naidoo the department manager who advised me that the matter will be resolved on Monday 16 January at 9 am today is the 20 January 2023 and the matter has still not been resolved.i sent a complaint to Vodacom customer care on the 17 January and to date have received no response from them as well THIS IS REALLY PATHETIC SERVICE