Pathetic service- service denied for service paid

To whom it may concern.

Contract number ***

Im utterly disgusted with the service received from your team

I called in today to confirm that i wont be extending my contract *** and i was told it would be effective 30th November (Ref ***) After i concluded the call i noticed that my data was disabled on my router and i couldn't access the internet I called your customer service agents who made me wait for over an hour without any help The first lady i spoke to was utterly rude and unhelpful who insisted my account was suspended due to me not making payment. I was then transferred to your accounts department who confirmed that my account was actually not suspended and was up to date, the issue was that the agent who helped me cancel my contract effective 30th November, put an admin lock on the sim. Ive asked for assistance to get this resolved but the call was then dropped and no call back I had to then call back and the lady that answered from your customers service said that she has escalated this to the respective people and it could take up to 2 working days. It is the weekend so what happens all this time? Should i be without internet because of the incompetence of your service agent Thamsanqa?

If i dont receive help this weekend to get my account reinstated for the final 15 days of the contract that im paying for, then i insist that i should be refunded the amount that i am not given the service. Its strange how the sales service is amazing but the after sales service is pathetic