Pathetic service rendered

Pathetic service rendered from Vodacom, been trying to get them to sort out my issue since 27th July 2021. They had tried to debited my account or so they say i had to then call them to ask why don't they have a trolling system in place as there funds are still sitting in my account, i am told that i must do a manual payment a stop order was put in place from their side which went off 2 days later still in the month of July, I then see that i am being charge R100 for them not debiting my account on time, numerous phone calls made, having spoken to numerous consultants whom told me that that matter is referred and the R100 would be reversed. Today I called Vodacom to apply for another contract but am then told by the consultant that its declined due to a note of the system saying i have defaulted, then being referred to "Accounts department" i had to call again the number provided only for it to be for the call centre and to be told that nothing was updated or logged, i asked to be referred to a Team Leader whom then talks to me about there internal processes which has got nothing to do with me as being a customer, he said he will speak to someone in sales to look into the matter. So i wonder how many weeks i will wait for that feedback. Pathetic service for being a loyal customer for close to 15 years. Inati, Thabisile, Fina, Tsietsi Zikalala