Pathetic service rendered!

My husband purchased a Huawei P30 lite on contract as a surprise Birthday gift and I was given the phone on the 10/09/2019. On this day I went to the Clearwater mall Vodacom store to do a sim swap as the phone required a nano sim. I was told the sim swap would take between 2-24hrs to go through. On Wednesday evening I was in Sandton City mall and as the sim swap had still not gone through decided to go to the Vodacom store there to check. I was told that the clearwater store had not finalised the sim swap and it has now expired so I need to go bak to that store. I made it back to Clearwater on Friday evening where the manager finalised it for me and was told that the sim swap should be done within 3-4 hours. On Saturday morning I finally had a network and could start using the phone! However by Friday late afternoon I noticed that the power button was not working. I took the phone to Vodaworld today and was assisted by Lebo who gave me a lot of attitude and kept saying how it is my fault that I didnt notice the phone wasnt working properly sooner. How was I supposed to notice when the sim swap took 4 days to be finalised??????????? Who uses a phone with no sim?????? I was even more disappointed that I cannot get a replacement phone and now had to book the phone in for repairs under job no ***5 as I was 1 day out of the timeframe to report faults on the phone. Had the sim swap gone through when I initially went to do it I would have noticed the fault a lot sooner. Absoloutely pathetic service from Vodacom all round!!!!!!!!!!!!!!!!!!!!