Pathetic service regarding Upgrade

<p>I have been a loyal customer of vodacom for the past 12 years, on saturday(06/08/2016) I decided to do my upgrade via the Upgrade Centre. After going through the whole process with Lindi I was told the new handset would be delivered on Wednesday (10/08/2016) and that I would be sent a confirmation sms. I did not receive any sms and today when I called to confirm that my handset will be delivered , I was firstly transfered from one *********** consultant to the next, if they couldnt answer my questions they dropped the call or transferred me to someone else, so today I spent more than 2 hours of my day trying to sort it out with not much assistance from Vodacom (I have spoken to 10 *********** individuals) . I eventually got through to Nhlanhla who told me that my handset would only be delivered next week. I told him that I wanted to cancel the upgrade and he told me that I couldnt do that. Some customer service you provide Vodacom, that even if a customer is unhappy they cant cancel the upgrade. I AM DISGUSTED BY THE POOR SERVICE YOU HAVE , SO MUCH FOR BEING THE BEST MOBILE NETWORK PROVIDER, You cant even train your staff to do a proper upgrade. TRULY PATHETIC</p>