1 reviews | Active since Nov 2016
Pathetic service, reference SR***
I am utterly dissatisfied with vodacoms incompetence.
A month ago I requested the change of my Fibre sue to relocation.
I probably called the contact centre more times than the consultants were supposed to keep in touch with me.
After being on calls and having consultants cut the call on me without providing assistance.
Refer SR***
I want answers vodacom! I want this issue resolved by COB for over 4 years I've been a good paying customer!.
Today I'm told the relocation request was done incorrectly and have to wait even further for a new request to be done what utter nonsense is this!.
Get your staff to get this resolved before I take this even further.
I don't expect to be call3d by another *********** agent!
Management needs to start taking their customer base seriously with the staff they ba e handling their customers.
My husband is a brain tumor survivor I specifically took the Fibre deal to be able to have regular updates of his care in the day.
You guys don't understand anything about the human element here. It's also clear your staff have no EQ!.
Regards Anne
I have recieved a call today and still waiting for your feedback which I requested via email.
Do I now have to call back to continously get a resolved as to why this still hasn't been resolved with timelines.
Regards
Anne
I have recieved a call today and still waiting for your feedback which I requested via email.
Do I now have to call back to continously get a resolved as to why this still hasn't been resolved with timelines.
Regards
Anne
It took you guys over an entire month to give me the above update which I am already aware off??
Seriously is this how you guys consider this a resolution.
So am I now supose to wait an entire month again because of the incompetence of your call centre staff while my husband is home with a brain tumor illness that he can't have contact me with me throughout the day???
Really not happy with this response, all I can get out of your update here is someone will be in contact to tell me what you guys said above.
Utter nonsense.
What is the timeline to have this done? How difficult is it for you guys to get a tech to my home to have this set up!?
Please provide me with details of a branch manager or I can find it myself on LinkedIn and give your ceo an update of how you guys have no culture and EQ towards customers.
It took you guys over an entire month to give me the above update which I am already aware off??
Seriously is this how you guys consider this a resolution.
So am I now supose to wait an entire month again because of the incompetence of your call centre staff while my husband is home with a brain tumor illness that he can't have contact me with me throughout the day???
Really not happy with this response, all I can get out of your update here is someone will be in contact to tell me what you guys said above.
Utter nonsense.
What is the timeline to have this done? How difficult is it for you guys to get a tech to my home to have this set up!?
Please provide me with details of a branch manager or I can find it myself on LinkedIn and give your ceo an update of how you guys have no culture and EQ towards customers.