pathetic service received from vodacom Scottburgh

On the 17th of September I had been to the vodacom store in Scottburgh KZN.As I have a contract with Vodacom and my router hasn't been working. When I had walked into the c Vodacom store, it so happened to be load shedding and I had explained my issue to one of the staff members. So then I had asked if I had to come back the following day what was the best time to avoid the load shedding. One of the female staff rep**** with "they don't work for Eskom to know " . I was so disgusted by that comment and how unprofessional that was . I was in need for my router to work so I had waited in the mall for the electricity to come back on .I had then went back into the store , I was told that I had no data on my router therefore my router hasn't been working and was told once I have data my Router would work .I had purchased a few GBs and before I could leave I tested my router and again it was not working. On my vodacom app it appeared to show all my data but surprisingly on that system it appeared as I didn't have data. Then the staff member was looking at the comments on my profile and had told me that it's my router thats the issue .I had told her that I would pay for a simswope as well to test if it was my sim.but apparently it was my router .I had left the vodacom store very upset as I couldn't get help as a client. I had to visit another vodacom store to get my issue resolved all that was needed to b done was a simswope and my router is working perfectly fine .