Pathetic Service received from Vodacom Fibre

I took up a contract with Vodacom in 2019. I made about 200 to 300 between September and October 2019. I could not received 5G instead I have been receiving 2,4 Ghz. In July 2020 i requested that the speed be downgraded from 20/20 to 10/2. i was paying R869 and the downgrade meant that I would be paying R649. To my surprise Vodacom continued deducting R899,00 without authorization from me. I have been making 5 calls on average since August to have the 5G story rectified. The service rather the non-service I have received from Vodacom reminds me of the "Please Call Me" case. I have been advised that I am not the only person who has this problem with Vodacom. I am looking for a service provider and I hear that Afrihost offers a better service. I intend canceling the month to month contract and recover what I have been overcharged with and also claim standing time. The service is pathetic. I have been promised a technician would be dispatched to my house. That was a blue lie as I have been waiting and my eyes are bloodshot red watching the door for the coming of Jesus. Vodacom Fibre is a bad company and it does not even deserve a rating. the Covid excuse won't fly. My advice is anyone who is having a problem with Vodacom Fibre of similar nature, bolt before it is too late. I am also in the process of referring Vodacom Fibre to the Ombudsman and recover my money.