Pathetic service received from Vodacom

Pathetic service received from Vodacom after an upgrade was **********ly done on my account. How on earth does one change my address for delivery and email address in the Vodacom system without confirming with the owner of the account? More so, I get a sms notification of a successful upgrade of a contract upgrade after my contact details have been changed. It seems the systems are lux and ameliorate *****. To make matters worse, Vodacom staff does not seem to have any urgency in dealing with such matters. Since Wednesday last week (22/2/2023), Vodacom's update department (or something like that) still has not cancelled this ****** contract. All I keep getting is being posted from one pillar to another. Seems like the left hand does not know what the right hand is doing. As of this morning, I am told of escalation of my cancellation but more than 3 hours later, I am still receiving messages from the Courier wanting to deliver the phone. It is laughable that I live in Gauteng and the phone is being delivered to an address in the Western Cape. No one in the Vodacom approval line picks this up. Of the numerous phone calls, Vodacom cannot even give me a reference number. Truly, this is pathetic service and control systems. I WILL NOT PAY FOR SOMETHING THAT I TRIED PREVENTING AND DID NOT ORDER.