Pathetic service received from Vodacom Call centre

I use to have an existing no with Vodacom and they decide to delete my no with out informing me. I went to them to get a new no so I'm trying to register this new no on My Vodacom, but it keep on saying my Id no is linked to an existing profile. Did call Vodacom customer care on 111 15:25 on the 01/09/2015 from cellphone no 072*** inconnection with my personal cellphone no 079***, which I use on my Apple Ipad. I spoke to a lady called Sisipho and she told me there is nothing they can do I must go to the nearest Vodacom Shop, I told her if I could, I would't have called them, I asked her can't I speak to a technical guy and she said there isn't. I called again and spoke to Thandaza and she transferred the call to the 3 G guys and I spoke to a nice guy there Lebogang and he said the profile will be deleted and I must try after 24 hours, he gave me the following ref no s38gp3kk67wc. Today I was at the Vodacom shop at Garden Route Mall in George, because I still get same error. The Lady at the Mall said I must call the call centre there is nothing they can do, they just a franchise. What do you call this now?