Pathetic service received from Vodacom and the Vodacom Franchise Blue Route Mall

On 24 Sept 21, Andrea from Vodacom Blue Route Mall assisted me with an Asus Gaming Laptop I wanted to urgently get in a contract. She confirmed that the laptop will arrive on 29 Sept 21. I confirmed this with the Manager - Waheed. On 29 Sept I phoned store and Waheed told me there was no stock in the entire Vodacom. He said we could do a stock transfer from Incredible Connection, and asked me to come and sign for it. On arrival there it was one issue after another, stock could not be transferred and the quote Vodac did had to be canceled. 3 Hours later, it was not done, went back on 30 Sept as Keesley at Vodac Customers service said I must go to store she will phone me there and speak to Waheed, they cannot get through on the stores land-line! Drove 35km to store, matter could not be resolved!! Until today 5 Oct 21, quote escalated on my Vodac acoount could not be canceled. Despite numerous calls to Vodac customer service, as I also spoke to Faith on 2 and 4 Oct. Manager at Incredible Connection Blue Route also tried to help, but quote on system is still not canceled after week and a half!!! Vodac Customer Serv cannot reach store on land-line. Waheed is unavailable and doesn't give any feedback at all nor does Andrea who I dealt with originally. How is it possible that a click of a button can take almost 2 weeks??? I wanted this laptop last week already!!! I was approved for it, Incredible Connection cannot hold onto the laptop they have in stock for me anymore!!! What do I need to do to get service from Vodacom and the Vodacom Store?? Does Vodacom not need customers? This is the worst service anyone can dream of. And they just don't care!!! No wonder there are so many complaints about you and this specific store and their arrogance on social media!!!! Why do you do a quote for a client before confirming stock availability??? I have a feeling that this is nothing less than sputefullness, which is so very unprofessional in business!!!! I cannot do this contract anywhere else before this quote is removed from my name!!!!! How is it possible that Vodacom Customer Service cannot help me or get someone that is in a position to help me? Instead they keep on referring me back to the store? Is this how you generally deal with complaints?