Pathetic service received from Vodacom.

<p>Last month one of the phone no.s on my profile got ******. I than upgraded the no. and performed a sim swap. It took me a week to receive my new Phone and three days to perform a sim swap. I confirmed on receipt of the unit that phone is freezing. I also confirmed that airtime is missing. The call centre is the worst to deal with due to the inconsistant information given, now I confirmed that apparently we used the internet which used the airtime, I trully am so tired of this. I made roughly five calls to vadacom relating to the sim swap which was only done on the last call successfully. I still have missing airtime and the unit needs to be sent in which will take a further 5 to 6 working days. I want my airtime, this is not fair. I will be placing a cancellation on this no. if I dont receive my new unit by Friday which will be handed in tomorrow. Its flippin brand new, what the hell!!!!!!!!!!!!!!</p>