Pathetic service received from Vodacom.

This year, I ordered my upgrade online for the 1st time in more than 10yrs of being with Vodacom. Received phone 2/7/15. The phone was faulty. Called Vodacom to report it 6/7/15. I was told to take it to Vodacom at Canal Walk. Called the store to confirm this. Went through & wasted my time & cost of the trip as I waited an hour 30min to be told that they can't assist. They gave me an incorrect number Vodacom online. I called & spoke to 3 *********** people, unable to assist & told to cancel my existing contract & take out a new contract. Also if they dont have the model I want, to take another phone. I then went to Blue Route branch who were the only ones willing to help. I handed the phone in on 7/7/15. On 17/7/15 I received a call from Vodacom Blue Route saying that they dont have stock of the phone I want. I could take another colour but they expect the exact phone following week so I could wait. I opted to wait a week for what I want. Called on 23/7/15 to ask when I can expect my phone and demanded my phone by Saturday as I waited long enough. Ebrahim, manager told me a week ends on Sunday so I cant make demands & I should remember they are the only ones willing to help me