Pathetic service received from subscriber collections consultant

I called Vodacom subscriber collections now, the gentleman sounded so board and was not helpful, Like why be in a department that will require you to be professional at all times yet, conversations with customers are so appalling, the guy sounded so board and like he just woke up. As much as Vodacom is frustrated with me and my complaints after the service I got, that makes the 2 of us. Communication needs to be worked on for real, We are all frustrated it's not only your consultants.