Pathetic service received

<p>VODACOM!!! Again such pathetic service received. I've posted about my contract being upgraded but still being charged the old premium. Received an email from Vodacom the next day requesting my information. Everything was sent, with no response... I had to follow up again today only to be told "Regarding (my number), please note that a handset installment from the previous contract agreement is included. We are unable to assist with removing the handset instalment as the agreement is for 24 months.</p> <p> </p> <p>How can I be charged the old amount??? I have been paying the old amount for 24 months, why should I still be paying for the old handset installment. Vodacom are *******!!! Absolutely terrible service. Once my contracts have ended I am taking my business else where</p>