Pathetic service provider

I app**** for a fiber line which Vodacom advertised as " Fiber NOW available in your area" on 15 October. I got a call back confirming everything and I was advised to also get an WIFI range extender. ALL GREAT...… until Openserve came to my house to activate everything because we are now LIVE but they can assist me because I don't have a Router???? I logged a call on the 22/12 and the guy i spoke to advised me that i will get the router asap. Yesterday 29/12 I had to call again because still i heard nothing from Vodacom only to hear that the lady told me it still has to be approved. According to her she had to send an email getting this sorted and that she will get back to me???? AGAIN NOTHING????? How long must a customer wait and why would anyone want to pay for such ****ty service?????? I have been paying for this range extender for 2 months that I cant use, WHY????