Pathetic service provider
I am being billed for data bundles we never app**** for or even bought. There is no help nor refunds. I am going to reverse all debit orders from this month. I lost my job in jan this year and cant do this anymore. No one of my fones dialed som ussd code for these data bundles but they insist that we did it.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Jun 2020, 08:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2020, 08:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
10 Jun 2020, 12:51Still no response nor correspondence regarding this issue. Just goes to show. To give us contracts and debit our accounts, its quick and fast but refunds are a nightmare. Pathetic customer service advisors. Poor service delivery
's update10 Jun 2020, 12:51
Reviewer Update
Still no response nor correspondence regarding this issue. Just goes to show. To give us contracts and debit our accounts, its quick and fast but refunds are a nightmare. Pathetic customer service advisors. Poor service delivery