Pathetic Service Provider!

Dear Vodacom,

You have proven to be nothing but useless in the recent months. I have already had to complain on hello peter earlier in the year to get results after going through hell with regards to my Home Internet upgrade. Please go look at the records!!!! The issue at hand is that I have been experiencing connectivity issues and I have logged a query with the call centre. A few people have called me regarding this already. A Specialist named Kutloano from the CIC Back office in Johannesburg called me previously. He said that cancelling my contract was not an option and they would have to sort the issue out. He said that there is a 5G Tower very close to me and his solution was that my current Router be swopped with a 5G router and my problem would be solved. I was advised by him to call the upgrades department and request for the Router to be swopped. I expected that to be the end of this back and forth nonsense. But hell no. I contacted the upgrades department on 17 July and I was informed that they cannot swop the router. The solution is to cancel my contract but the back office will first do testing to see if there really is a problem and then only can the contract be cancelled with no penalties. I get a call from someone today. I am not sure if he is from the Network Department. He was just another annoying person who advised me that I can now cancel my contract with no penalties. How does this exactly solve my data issue??? Just because you cannot find a solution to the data issue, you conveniently tell me that I can now cancel my contract because there is no home network coverage. He even advised me that MTN has a similar deal. Is this a tactic to get rid of a customer? Send us over to another service provider? Well I am certainly going to pass this news on to all my family, friends and colleagues, basically anyone I can tell! Other customers are having hell trying to cancel their contracts. They are not offered free cancellation but here I am being told no penalties and that MTN has similar contracts. What a joke Vodacom has become! I had a home internet contract for 36 months with Vodacom previously and I upgraded to this new 36 month contract. Why can you not just swop my router??? Let me test it and be the judge to see if it solves my issue or not. I have been a Vodacom client for over a decade. If there was no home internet coverage in my area, why was I sold the original contract almost 4 years ago??? Vodacom your service is pathetic!!!! Do not waste your time with this useless service provider! I want answers asap!