Pathetic Service provider

This is ridiculous! I recently added another device to my contract only to have Vodacom suspend my line every night since then at 6 because according to them I exceeded my credit limit with them and this will take 7-14days to resolve in the mean time I have to call in every day to have my lines unlocked so I ask y was this not done before I completed the application to obtain the other device no they not sure why their pathetic system didn't pick this up before the time but now their back office admin issue becomes my problem ! I also received empty promises from the call center agents Sephati to say that my request will be escalated but it seems no efforts were made to try and resolve my issue as quickly as possible yet they have no problem billing me every single day. I am fed up they think nothing of customer service and lack training in their call center department Lomakazi has no idea what she is doing she gave me different stories all the time. You claim that you are the best network but you are the best at letting your clients down by inconveniencing them and not giving a damn. I WANT THIS RESOLVED NOW I AM NOT WAITING 7-14 DAYS OR CANCEL ALL MY SERVICES WITH YOU OR I AM GOING TO THE COSUMERS RIGHTS PLATFORM #Veryangrycustomer