1 reviews | Active since Jan 2013
PATHETIC SERVICE PROVIDER
<p>App**** to upgrade my voice contract to a new Samsung phone and Vodacom delivers a router instead and a downgrade to a data contract....poor service delivery....inexperienced staff...and to sort this matter out will take them 7 to 14 days....my phone is for business and i have to wait so long to make money.....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day R Maart,
Your upgrades department did not contact me and I have been phoning your upgrades department for the past 3 days and they havent even collected the router as yet or fixed up my line....How can they downgrade a red advantage package to a data package...unfortunately it likes like there is a lot of *********** people working at vodacom or just a lack of responsibility and ownership....
Good day R Maart,
Your upgrades department did not contact me and I have been phoning your upgrades department for the past 3 days and they havent even collected the router as yet or fixed up my line....How can they downgrade a red advantage package to a data package...unfortunately it likes like there is a lot of *********** people working at vodacom or just a lack of responsibility and ownership....
Good day R Maart
To date your upgrades departments has not contacted me.....pathetic
Good day R Maart
To date your upgrades departments has not contacted me.....pathetic
Good day R Maart,
Please be advised that my problem has not been rectified to date - Is this the way vodacom treats their customers that have red package contracts - i asked for an ugrade and got a downgrade instead due to *********** *****s working at vodacom upgrades - as you stated that you requested priority from your upgrades department which never happened - 6 days on and the router is still to be collected from me - is this priority ......my contract is on a data line.....
Kind regards
Good day R Maart,
Please be advised that my problem has not been rectified to date - Is this the way vodacom treats their customers that have red package contracts - i asked for an ugrade and got a downgrade instead due to *********** *****s working at vodacom upgrades - as you stated that you requested priority from your upgrades department which never happened - 6 days on and the router is still to be collected from me - is this priority ......my contract is on a data line.....
Kind regards