Pathetic Service provided and never return calls

<p>During December 2016 we visited Swaziland and on our we were welcomed to no service on my wifes phone due to *****elant Simm Swap performed on her phone whilst we were gone. We immediately went to a Vodacom Service Provider who in turn provided us with the news but it was already picked up by Vdacom due to an account for DATA in excess of R 9000-00 by the person who performed the *****elant Sim Swap .</p> <p>He, the Service Provider, in vain tried multiple times to resolve the matter directly for my wife but to no avail as incorrect or non existant telephone numbers were supp**** to him and as well on the feedback to us. In the meantime from the same date no service was available on my wifes phone.</p> <p>A month later, being end of January 2017, a debit order was done by Vodacom for the *****elant amount from my wifes bank account, which we had reversed immediately due to *****ent transaction on her phone account. Again an attempt was made to have the problem resolved but to no avail. Bank charges and sevice fees were still be charged against my wifes account.</p> <p>During February 2017 attempts again were made in contacting Vodacom and each time just provided with lame excuses and promised to phone back with to date no response. Still service fees are being charged for no service.</p> <p>We are now in March 2017 and again I personally contacted Vodacom Customer care and was transferred from one person to another. It was again promised to call me back and sort the problem. This never happened and to date no service has been returned to my wifes phone</p>