pathetic service - poor communication

Item: Vodacom
Rating: 1
Author: Brent J

GOOD DAY

im sure im not the only one complining about this but why is it always a major issue trying to get help from any company.

long story short i changed my banking details and Capitec requested a change of debit order from Vodacom from their side....no response

Debit order didn't go off on my side so i send a mail.....no response

now they have cut my phone lines because THEY DIDNT DO THEIR JOB....PATHETIC!!!! All I've been asking for since day one is banking details so i can pay my account. If you don't want my money i will happily change service providers

CALL ME !!!!!!!! and if you cant get hold of me then its your fault, i didn't tell you to cut my line

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Jul 2021, 14:02

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply08 Jul 2021, 14:02

Official

Brent J's updateReviewer Update

08 Jul 2021, 15:38

Thank you very much for the quick response All is sorted and was handled very professionally.
Just sad that it had to be sorted in this way. My suggestion is to upgrade/upskill your e mail communication.

thanks

Brent J's update08 Jul 2021, 15:38

Reviewer Update