Pathetic Service - Part 3

Further to my review/complaint logged on 13 June 2023 at 07:34am, I would like to thank Vodacom for delivering the Wifi Rooter, received today - 19 June 2023.

However, my initial complaint re not receiving the correct airtime at the END of the Month has not been resolved as yet. Olivia who has been dealing with the complaint simply cannot grasp what my complaint entails.

Olivia, I am well aware that one of the numbers are utilized often but your explanation clearly reflected that you either do not have an idea what I am complaining about or that I dont have a clue how airtime balances work. Let me explain airtime balances to you:

1. You have twenty rand airtime 2. You make a call 3. Directly following the call, your balance will reflect the real time balance, thus, if you used R5 airtime with the previous call, the balance will reflect R15 and not R20 anymore.

Further, I asked Olivia at least twice (two times) during our last call to pop me an email in order to send Vodacom screenshots in order to show her what my complaint entails. To date, since the 14th of June 2023, I have not received an email, yet again proof that Olivia is either not taking my complaint seriously or just, stated previously, she is underestimating my understanding of contracts - this insulting my intelligence. I have been dealing with Vodacom for an extensive period of time (my stupidity yet again of course), and know exactly what it entails.

CAN I PLEASE REQUEST: 1. THAT OLIVIA DOES NOT CONTACT ME AGAIN IN REGARD TO THIS COMPLAINT. 2. I be sent an email address to send proof of what is happening on the two specific contracts. 3. Should I be contacted in regard to this complaint that the person contacting me put on his/her listening ears.

I trust this complaint will finally be directed to a competent complaints handler.