WM
Waseemah M
1 reviews | Active since Oct 2011
19 Jan 2021, 11:21
PATHETIC SERVICE - OVERCHARGED - 10 MONTHS
Been having a query on my contract since I have taken it out on the 23.03.2020. I've been overcharged and now 10 months later it's still persists. I've been contacting the call centre numerous times, my query has been escalated many times. It was fixed from July - October 2020, and then error persist as of November. Still no assistance! Still being overcharged. I need this to be corrected!
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Vodacom's replyOfficial
19 Jan 2021, 13:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jan 2021, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team