Pathetic Service /over promise and under deliver

This is the worste expieriencethat i have ever had with vodacom, no client service , no accountability, me as the client , has to follow up and get no service, delivery of a new device was supposed to be recieved monday 23 feb 2015 After numerous phone calls and different departments i had no luk. Seems like the wearhouse does not know what SOP are doing and me as the client gets inconvenienced. I dont have time to sit on the phone whole day. I want someone to call me before 2 pm today and for my device to be delivered before 5pm today. I have been patient and have run out of it now. I want something done now . Vodacom process and people incompetence is not my issue , i was promised my device to be delivered on the 24th Feb 2015 for the latest and want it done today or i will go to Consumer protection.