Pathetic service over charge

<p>In middle of April i requestes a cancellation of my Vodacom cantract, that was due to expiry on the end of April. My account was debited on the 1st of May ( which Vodacom told me would happen for services delivered for the month of April). On 1 June my account was debited again. On 2 June i phoned Vadacom informing them. They informed me that my cancellation was never done because the cancellation expired. They re-logged the cancellation and assured me that i will be refunded and the month of June will be given to me on credit because of their mistake. Well it is the 24 th of June now. Still no refund. And when i phoned Vodacom again this morning (for the 3rd time this month) they told me i will not be refunded due to the fact that i used the airtime and services delivered to me. This is nonsense. My frustration is through the roof. I could not find one competent department being able to help me. Not even a supervisor. I have never experienced such useless services.</p>